This article explains when a purchase can be refunded, how to request one, and what to do in the situations we see most often — buying the wrong CE category, buying a course you have already completed, or buying more seats than you needed.

If you have not started the course yet, act promptly: eligibility depends on both how long ago you purchased and how much of the course you have completed.

A purchase is eligible for a refund when both of the following are true:

Refunds are intended for accidental or duplicate purchases.

Email [email protected] with:

Including the order number in your first message is the fastest route; without it we have to look up your account before we can act.

This is the most common refund request we receive. Ethics & Professional Responsibility and Products & Practices are tracked as separate 6-credit halves of the annual requirement, and buying one when you owed the other is easy to do — particularly if FinPro showed you a partial deficiency.

If you have not started the course, request a refund using the steps above. To avoid the situation on your next purchase, check FinPro first to confirm which half you still owe. See Choosing the Right CE Bundle.

A course counts toward your IAR CE requirement only once, so a repeat purchase of the same course will not earn additional credit. If both purchases are on the same account this is a duplicate purchase and is refundable — contact us with the order number. Do not complete it again: if the repeat is on a second account and you finish it, both completions are reported to FINRA and the purchase is no longer refundable (see I paid for the same course twice below).

Before buying, review your dashboard for courses you have already completed — and note that courses labeled with different year editions are different courses, so a 2026-edition course is not a repeat of the 2025-edition one.

For Group Orders, contact us with the order number and the number of seats you need refunded. Note that refunding seats may drop the order below a volume discount tier, in which case the remaining seats are re-priced at the tier the reduced order actually qualifies for.

Completed courses are not refundable, with one exception: the same course purchased twice on the same account. Once a course has been completed, the credit has been earned and reported, so the purchase stands even if it turned out to be the category you did not need. If the two purchases are on different accounts and both have been completed, that is not refundable either — see I paid for the same course twice below.

This is why it is worth checking FinPro before you buy — see Choosing the Right CE Bundle. If you bought the wrong category but have not started the course, the standard 7-day policy above applies and you should contact us promptly.

What can be refunded depends on whether both purchases sit on the same account.

Both purchases on the same account — refundable on request, including after completion. The most common version is buying a course on its own and then also buying a bundle that contains the same course. The two overlap, you receive credit for the course only once, and only one completion is ever reported.

The two purchases are on different accounts — refundable only while one of them is still incomplete. Contact us before finishing the second one and we will refund it.

The course was completed on both accounts — not refundable. Each completion is reported to FINRA separately, and each carries FINRA's per-credit reporting fee, which we pay at submission and cannot recover. The second completion earns you no additional IAR CE credit — a course counts once — but the reporting charge stands regardless.

This is the case worth avoiding, and it usually starts with an accidental second account. If you think you may have two, contact us before completing anything in the second one. See Signing In: Passwords, Google Sign-In, and Duplicate Accounts.

Contact us with both order numbers and, if the purchases are on different accounts, both email addresses.

Refund eligibility follows the Refunds Clause of our Terms of Use. The following are outside it:

If a course was completed and its result already reported to FINRA, refunding the purchase does not withdraw the CE credit from your FINRA record. If you believe a completion was reported in error, tell us in your request so we can look at the reporting record alongside the refund.

If you have trouble logging in, accessing your courses, or confirming completion, please contact the Adviser CE support team for assistance at [email protected].