If you're experiencing difficulties purchasing one of our courses, we understand how frustrating this can be. Here are some common reasons why transactions may not go through and steps you can take to resolve the issue:

Even a small typo in the billing address or the billing code can cause a transaction to fail. Please double-check these details to ensure they are correct.

If your browser is set to save and autofill information, it might be inserting incorrect details. Try manually entering your billing information to see if this resolves the issue.

Clearing your browser's cache and cookies can help resolve conflicts related to saved data. This can often solve issues with the checkout process.

Trying to make the purchase in an incognito or private browsing mode can help as it prevents the browser from using saved data. This can sometimes bypass issues caused by cached data.

Occasionally, browser-specific issues can interfere with the checkout process. Trying a different browser might help bypass these problems.

There might be restrictions or flags on the card by the bank, especially if there have been multiple attempts. It might be worth checking with the bank to ensure there are no issues on their end.

We support major credit card payments, Google Pay, and Apple Pay. If you are using a credit card, the payment is processed through Link.com. Trying an alternative payment method might resolve the issue.

Ensure you have a stable and secure internet connection during the transaction process. Unstable connections can sometimes cause issues with completing purchases.

If you've tried these steps and are still experiencing issues, please reach out to us. We're here to help and can assist you further in completing your purchase.

Thank you for your patience and understanding.

Best regards,
The Adviser CE Team